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SmartCustomerSupportMCP

SmartCustomerSupportMCP

Public
precariat365/SmartCustomerSupportMCP

An intelligent customer service system based on the Model Context Protocol offering smart Q&A, human agent transfer, order inquiry, and product knowledge management for seamless support automation.

python
0 tools
May 30, 2025
Updated Jun 4, 2025

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MCP Server

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智能客服示例

这是一个基于MCP框架的智能客服系统示例项目,用于演示如何构建和部署智能客服应用。

文档:https://mp.weixin.qq.com/s/gz3ZL_3XD8sfxustNQvK2g

功能特点

  • 智能问答服务
  • 人工客服转接
  • 订单信息查询
  • 产品知识库管理

系统要求

  • Python >= 3.10
  • MCP框架 >= 1.6.0

安装

  1. 创建并激活虚拟环境(推荐):
uv venv source .venv/bin/activate # Linux/macOS
  1. 安装依赖:
uv pip install .

使用方法

  1. 运行
  • 以stdio方式运行,需要以--stdio启动
uv --directory /opt/apps/python_project/SmartCustomerSupportMCP run mcp-smart-customer-support --stdio

or

python start.py --stdio
  • 以sse方式运行,直接启动即可,默认端口9000
uv --directory /opt/apps/python_project/SmartCustomerSupportMCP run mcp-smart-customer-support

or

python start.py
  1. stdio方式使用inspector:
npx @modelcontextprotocol/inspector uv --directory /opt/apps/python_project/SmartCustomerSupportMCP run mcp-smart-customer-support --stdio
  1. 使用Vscode或Claude等桌面应用
{ "mcpServers": { "SmartCustomerSupportMCP": { "command": "uv", "args": [ "--directory", "/opt/apps/python_project/SmartCustomerSupportMCP", "run", "mcp-smart-customer-support", "--stdio" ] } } }

增加环境变量信息

{ "mcpServers": { "SmartCustomerSupportMCP": { "command": "uv", "args": [ "--directory", "/opt/apps/python_project/SmartCustomerSupportMCP", "run", "mcp-smart-customer-support", "--stdio" ], "env": { "MYSQL_HOST": "192.168.xxx.xxx", "MYSQL_PORT": "3306", "MYSQL_USER": "root", "MYSQL_PASSWORD": "root", "MYSQL_DATABASE": "a_llm", "MYSQL_ROLE": "admin" } } } }

项目结构

src/mcp_smart_customer_support/
├── __init__.py          # 包初始化文件
├── mcp_server.py        # MCP服务器实现
├── human_customer_service.py  # 人工客服处理模块
├── order_operations.py  # 订单操作相关功能
└── product_knowledge.py # 产品知识库管理

作者

ggguo (admin@precariat.tech)

许可证

本项目采用MIT许可证。

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